Sales, Retail Sales and SOPs
A well-rounded selling skills training program will empower sales teams to connect with customers effectively, understand their needs, and close deals efficiently. By focusing on these key points, organizations can enhance their sales performance and drive long-term business success.
Training in retail sales and POS systems equips retail staff with the skills and knowledge necessary to provide excellent customer service, manage sales transactions efficiently, and utilize technology to enhance business operations. By focusing on these key points, retail businesses can improve their sales performance, customer satisfaction, and overall efficiency.
Selling Skills Training
Understanding the Sale Process
Prospecting and Lead Generation
Building Rapport and Trust
Understanding Customer Needs
Product Knowledge
Effective Communication Skills
Handling Objections
Negotiation Skills
Closing the Sales
Post-Sales follow-up
Time Management & Organization
Using Technology in Sales
Developing a Sales Mindset
Ethical Selling Practices
Case Studies and Role-Playing
Retail Sales Training
Customer Service Excellence
Product Knowledge
Sales Techniques
Merchandising Skill
Handling Objections and Complaints
Sales Metrics and Performance
Introduction to POS Systems
Using the POS Systems
Inventory Management
Customer Relationship Management
Security and Compliance
Reporting and Analytics
Troubleshooting and Maintenance
Best Practices
POS System Training
Soft Skill Training
Boost communication, collaboration, and leadership with our engaging Soft Skills Training. Our expert-led sessions offer practical exercises and actionable insights to help your employees excel in any professional setting. Invest in their growth today and see your business thrive!
Communication Skills Training
Understanding Communication Basics
Verbal Communication
Non-Verbal Communication
Written Communications
Listening Skills
Interpersonal Communication
Public Speaking and Presentation Skills
Communication in Teams
Cross-Cultural Communication
Digital Communication
Assertiveness and Confidence
Feedback and Criticism
Improving Communication Skills
Negotiation Skills Training
Introduction to Negotiation
Preparation and Planning
Understanding Negotiation Styles
Effective Communication Skills
Building Rapport and Trust
Bargaining Techniques
Problem- Solving and Creativity
Handling Difficult Situations
Closing the Deal
Post-Negotiation Activities
Ethical and Cultural Considerations
Practical Exercises and Role-Playing
Understanding the Basics
Planning & Preparation
Creating Effective Visual Aids
Developing Clear and Compelling Content
Enhancing Delivery Skills
Engaging the Audience
Managing Nervousness and Building Confidence
Handing Q&A Sessions
Using Technology Effectively
Rehearsing and Practicing
Presentation Skills Training
Performance Management & Induction Training
Training in these performance management topics will equip managers with the skills and knowledge necessary to effectively evaluate and enhance employee performance, fostering a productive and motivated workforce.
A well-structured induction program helps new employees feel welcome, understand their role, and become productive members of the organization quickly. By covering these key points, the induction program ensures that new hires have the information, resources, and support they need to succeed.
Induction Program
Welcome & Induction
Company Overview
Policies and Procedures
Employee Benefits and Compensations
Health and Safety
Role and Responsibilities
Training and Development
IT and Systems Orientation
Company Culture and Values
Administrative Task
Introduction to Key Personnel
Tour to Facilities
Feedback and Follow-up
Performance Management
Introduction to Performance Management
Setting Goals and Objectives
Performance Appraisals and Reviews
Continuous Feedback and Coaching
Measuring and Evaluating Performance
Developing Performance Improvement Plans (PIPs)
Employee Development and Training
Handing Difficult Conversations
Motivating & Engagement
Legal and Ethical Considerations
Technology and Tools for Performance Management
Best Practices and Case Studies
DEI - Diversity Equity & Inclusion
Increase Productivity, Innovation, and Creativity at the workplace.
PoSH and Gender Sensitivity
Introduction to PoSH
Understanding Sexual Harassment
Recognizing and Reporting Harassment
Investigation and Redressal
DEI - dIVERSITY eQUITY & iNCLUSION
Diversity vs Inclusion
Identity Awareness
Unconscious Bias and Microaggression
Bullying & Harassment
Intentional Inclusion
Introduction to Cultural Sensitivity
Understanding Culture and Diversity
Stereotypes and Biases
Cultural Competency Skills
Cross-Cultural Communication Skills
Conflict Resolution in a Multicultural Environment
Creating an Inclusive and Respectful Work Environment
cULTURAL sEnSITIVITY
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